Delivery & Refund Policy

Delivery Partner
Deliveries are arranged through trusted third-party providers such as GoGet and Lalamove.
Delivery fees are calculated automatically at checkout based on your delivery location.

Delivery fees cover an arranged delivery service and do not include a dedicated single-trip driver. Orders may be grouped and routed based on driver availability, proximity, and your selected delivery window.

Delivery Time Slots
Please select one of the following delivery windows during checkout:

• 12pm – 3pm

• 3pm – 5pm

• 5pm – 7pm

Delivery times are estimates within the selected window and may vary due to traffic conditions or rider availability.

Delivery Location & Access
Deliveries are limited to ground floor or lobby drop-off only.
For apartments, condominiums, offices, or malls, a recipient must be present at the main entrance or lobby to receive the order.

Delivery is considered completed once the order is handed over at the agreed drop-off point.

If you require the rider to deliver to a specific unit, upper floor, or park inside a mall, this must be arranged directly with the rider and may incur additional charges, including parking or access fees. All such fees are to be borne by the recipient.

One-Attempt Delivery Policy
All deliveries are strictly one attempt only.
If the recipient is unavailable at the agreed time and location, the order will be returned to us.
Re-delivery is not included and will require a new delivery arrangement with additional charges.

Perishable Goods & Liability Notice
All our products are perishable. Once an order leaves our studio and is handed over to the delivery partner, MMG Patisserie is not responsible for any damage, delay, loss, or deterioration in product condition during transit or after delivery.

Orders acknowledged or signed for upon delivery are deemed to have been received in good condition. No claims will be accepted after that point.

Pickup Location
Our baking studio is located in Sri Petaling.
Address: 3, Jalan Radin Bagus 5, Bandar Baru Sri Petaling, 57000 Kuala Lumpur.

Pickup Time Slots
Pickup time slots selected during checkout are for our internal planning purposes only.
Customers may collect their orders any time before 6:00pm on the selected pickup date.

Late Pickup & No-Show
Orders not collected by 6:00pm on the scheduled pickup date will be considered late or uncollected.
As our products are freshly prepared and time-sensitive, late pickups or no-shows are not eligible for refunds, replacements, or rescheduling.

If a late pickup is accepted at our discretion, product quality and condition cannot be guaranteed.

Parking & Access
Street parking in the area can be limited, especially during peak hours. You may park at the parking complex opposite our shop, or double-park briefly at your own discretion.

If you have difficulty finding parking, you may contact us upon arrival for guidance. During busy periods, our response may be delayed as our team may not be able to attend immediately.